Trustpilot Review Removal Service
Assess and report Trustpilot reviews that may breach its guidelines. Removal depends on Trustpilot’s review of the evidence.
Your Trustpilot TrustScore shapes whether visitors trust your website. We help you identify reviews that break Trustpilot’s guidelines and report them correctly.
We handle fake reviews, reviews from people with no genuine experience, competitor attacks, reviews that contain private information or defamation, and reviews that were not reported properly the first time.
Results-based pricing. For ad hoc and per-link removal or suppression work, you pay only when the agreed result is achieved.* Monthly packages and other ongoing work are priced differently, and we explain the terms before you start. Pricing is quoted by email.
*Terms apply. Platforms and hosts make the final decision, so no outcome can be guaranteed.
What does Trustpilot remove?
Trustpilot may remove reviews that are fake, off-topic, promotional, offensive or that breach its guidelines. It does not remove reviews simply because they are negative, and businesses cannot pay to hide reviews. We prepare accurate reports and, where needed, help with the formal process.
What is included
- Review audit against Trustpilot’s guidelines
- Reports with clear evidence
- Replies that follow Trustpilot’s rules
- Guidance on compliant review invitations
- Escalation for repeated or coordinated fake reviews
- Ongoing monitoring of new reviews
Our process
Review audit
We assess each review against the platform’s policy and tell you honestly what is removable.
Case preparation
We document the violation and prepare the report, appeal or legal notice.
Submission and escalation
We submit through the correct channel and escalate when needed.
Follow up
We track the outcome and advise on responses and next steps.
Confidential and discreet
Your case is handled privately by a small expert team. We never publish or share client details.
Expert-led, hands-on work
Real people prepare every request, appeal and notice. We do not rely on bulk automated reports.
Honest about what is possible
We tell you upfront what can be removed, what cannot, and what the alternatives are.
Trustpilot Reviews questions
How do I report a Trustpilot review?
Use the Report option on the review in your business account and explain how it breaks Trustpilot’s guidelines.
Can a company pay Trustpilot to remove reviews?
No. Trustpilot does not allow paying to hide or remove reviews, and we never offer that.
How can I improve my TrustScore?
Respond professionally, resolve issues and invite genuine customers to review you in line with Trustpilot’s rules.
What if the review is true?
True reviews cannot be removed, but a good public response can reduce their impact.
You may also need
Review Management
Manage review responses, invite honest customer feedback and monitor review platforms.
Learn more
Fake Review Removal
Investigate and remove fake, paid, competitor-driven and review-bombing campaigns across review platforms.
Learn more
Yelp Reviews
Remove fake and guideline-violating Yelp reviews and recover from review filtering problems.
Learn more
Google Reviews
Remove fake, spam and policy-violating Google reviews from your Google Business Profile with expert, policy-based requests.
Learn more