Brand Monitoring and Social Listening Services
Track brand mentions and sentiment across social media, news, blogs and forums to spot problems early.
Customers talk about brands everywhere. Social listening helps you hear conversations early, understand sentiment and respond before small issues become crises.
We track mentions, hashtags and competitors and report on trends, risks and opportunities.
Pricing by email. We review your situation and reply with a clear recommendation and a quote.
What is social listening?
Tracking and analysing online conversations about your brand, products, competitors and industry. It reveals what people really think and highlights emerging problems.
What is included
- Brand and keyword tracking
- Sentiment analysis
- Competitor monitoring
- Crisis early warning
- Monthly insight reports
- Response recommendations
Our process
Setup
We define the names, brands, keywords and images to watch.
Continuous watching
We scan search results, social, forums, reviews and the open web.
Alerts
We notify you of anything that needs attention.
Action
We remove, respond or escalate based on your instructions.
Confidential and discreet
Your case is handled privately by a small expert team. We never publish or share client details.
Expert-led, hands-on work
Real people prepare every request, appeal and notice. We do not rely on bulk automated reports.
Honest about what is possible
We tell you upfront what can be removed, what cannot, and what the alternatives are.
Helpful guides
Brand Monitoring and Social Listening questions
What is brand monitoring?
Tracking where and how your brand is mentioned online.
Do I need a tool?
We use professional tools and add human review.
Can it prevent crises?
It helps you respond early.
Do you monitor private groups?
No. Only public information.
You may also need
Reputation Monitoring
Get alerts the moment new reviews, articles and mentions appear for your name, brand or content.
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Crisis Management
Fast, calm response to viral posts, scandals and online attacks that threaten your reputation.
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Review Management
Manage review responses, invite honest customer feedback and monitor review platforms.
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Smear Campaign Defence
Defend against competitor attacks, ex-employee smears, review bombing and coordinated misinformation.
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